Refund Policy – Generations The Game Shop

At Generations The Game Shop, we aim to provide our customers with the best gaming experience. If you are not satisfied with your purchase, please review our refund guidelines below.

1. Eligibility for Refunds

• Refunds are only available to registered users who have placed an order through their personal account on our website.
  • The order must appear in your order history.
  • Refund requests must be submitted via your User Dashboard within the allowed time frame.

2. Refund Process

1. Log in to your account on our website.
2. Go to Dashboard → Refund Request.
3. Submit your request along with required details.
4. Our customer service team will review your request and update the status (Accepted or Declined) in your dashboard.

3. Refund Conditions

• Digital Games & Software:
  o Refunds are allowed with a 30% deduction.
  o The deduction is calculated based on the minimum price of the game (either the purchase price or the lowest live shop price, whichever applies).
• Hardware Products (Consoles, Controllers, Accessories with warranty):
  o Eligible for a full refund, provided the product is unused, sealed, and in original packaging.
• Used & Pre-owned Products:
  o These products are non-refundable once purchased.
• Non-Refundable Items:
  o Subscription Cards, Gift Cards, Digital Codes, and products marked as “Final Sale”.

4. Processing Time

• Approved refunds will take up to 8–10 working days to process.
  
  

Return Policy – Generations The Game Shop

We understand sometimes products may need to be returned. Please follow the policy below for smooth returns.

1. Eligibility for Returns

• Returns are only accepted if the request is submitted within 24 hours of receiving the product.
  • The item must be unopened, sealed, and in its original packaging.
  • The original invoice/receipt must be provided.

2. Return Process

1. Contact our support team at generations_2006@hotmail.com within 24 hours.
2. Share a photo of the product showing the issue (in case of damage/defect).
3. Once approved, ship the item back with all accessories, manuals, and bundled items.

3. Return Conditions

• Damaged/Defective Products: Eligible for return and full replacement/refund (depending on product type).
  • Sale/Discounted Products: Cannot be refunded; may only be exchanged within 3 days if proven defective (after supplier’s assessment).
  • Gifts with Purchase: Must also be returned along with the main product.
  • Digital Products (Games, Subscription Cards, Gift Cards, Codes): Cannot be returned once delivered/activated.
  • Used & Pre-owned Products: May only be exchanged within 3 days if proven defective after inspection by the supplier or service center.

4. Cancellation Policy

• Orders may be cancelled before dispatch from our warehouse without any deduction or fee.
  • If an order is cancelled after dispatch, shipping costs and additional fees (like gift wrapping) will not be refunded.