Some Related Questions about our Store.

What are the delivery charges

The delivery charges vary from product to product starting from Rs 250 to Rs 1500 (Depends on the weight and size of the product)

In how many days the order gets delivered.

After the order has been processed and payment has been confirmed the order gets shipped from our side and gets delivered to the customer with in 2 to 4 working days
depending on the condition of the roads or weather the order can get delayed

What if the parcel we recieve comes faulty or damaged from the vendor side.

First of all before recieving the parcel from the courier make sure that parcel is sealed and packed and not opened
secondly if u find the product damaged inform us imediately without any waiting on the given numbers i.e 03370441802/05
better make a video and send us on whatsapp and then we pirsue with the replacement or returning process.
do not wait informing us with any issues faced.

Whats the return process if we dont want the product.

Yes u can return the product.Condition unused unopened..if u r from lahore u can visit us at Generation Games Dha/Hallroad.If ur from outside lahore from any city u can talk to us and send the product back to us.after recieving the product will be checked and returned if intact.Money will be refunded in customer’s bank account within 1 week of the refund approval date.

Can we buy products from Generation Games in installments.

We do not directly offer installments but we are soon going to be joining bank alfalah payment gateway.if the customer has a bank alfalah credit card he/she can buy from products from us in installments made by the bank alfalah via there credit cards on 0% markup.

Do u guys offer free delivery.

Yes we offer free deliveries on a few products but most of the times delivery charges apply depending on the product size and weight.

Can the digital gift cards/Products returned or replaced.

No they cant be returned or replaced.Once u pay we will send the desired code to u via email/whatsapp the codes are checked throughly and the region is asked again just to make sure everything goes smoothly and no hassle made for both buyer/seller .

Do u guys repair gaming consoles and accessories.

Yes we do offer full repair services on both or stores i.e Generation games Dha/Hallroad