Last Updated: 12/27/2025

This Privacy Policy describes how Generations – The Game Shop (“we”, “our”, “us”) collects, uses, and protects your information when you use our website (https://generations.com.pk) or our official mobile application available on Google Play and Apple App Store.

By using our website or mobile app, you agree to the terms described in this Privacy Policy.

1. Information We Collect

Information You Provide

When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping address, billing address, and login details. We also store your order history for processing and support purposes. Payment information is processed by secure third-party payment providers; we do not store your full credit or debit card details.

Information Collected Automatically

When you browse our website or mobile app, we may automatically collect your IP address, device type, browser type, operating system, pages visited, and time spent on the platform. Cookies may also be used to enhance your shopping experience and remember your preferences.

Mobile App  Information

Our mobile app uses WebView to display our website. The app does not collect any additional data beyond what the website collects. The app does not use or request access to your camera, contacts, microphone, location, or storage.

2. How We Use Your Information

We use your information to create and manage your account, process your orders, provide customer support, send order updates, improve our website and app experience, and ensure the security of our platform. We may also use your information to prevent fraud and comply with legal obligations.

3. Cookies

Cookies help us remember your login details, keep track of your shopping cart, and analyze website performance. You can disable cookies in your browser settings, but some features may not work properly.

4. Third-Party Services

We may use trusted third-party services such as payment gateways, hosting providers, and spam detection tools. Our mobile app does not use Firebase, AdMob, or any additional tracking SDKs.

5. Sharing Your Information

We do not sell or rent your personal information. We may share information only with delivery companies, payment processors, and legally authorized entities when required.

6. Purchases and Payments

All purchases made through our mobile app are processed through our website. The mobile app does not use Google or Apple in-app purchases. Payments are securely handled through the website’s payment system.

7. Data Retention

We keep your account information for as long as you maintain your account. Order history is stored as required by law. Comments and reviews may be kept unless you request removal.

8. Your Rights

You may request access to your personal information, ask for corrections, or request account deletion. To make any such request, contact us at info@generations.com.pk.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Data Security

We take reasonable steps to protect your data through encryption, secure servers, and access controls. However, no online system can guarantee complete security.

11. Where Your Data Is Stored

Your data is stored on secure servers managed by our hosting provider. Visitor comments may be checked through automated spam detection systems.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

For any questions about this Privacy Policy, you may contact us at:
Email: info@generations.com.pk
Website: https://generations.com.pk