- In case of damage or issue in the product; please take a photo of the item and contact the customer service team via support email generations_2006@hotmail.com within 24 hours of receiving the product and our customer service team will be happy to assist you.
- You have the right to return the purchased products and receive a full refund within 24 hours of delivery if the product is still sealed with the original wrap and packaging. Please note that refunds will take up to 8 working days to process and up to 30 days to reflect the same card used in the purchase & after checking product conditions.Cash refunds will also take place in 8 working days.
- You have the right to cancel the order while processing & just before dispatch from the warehouse to your delivery address, without any deduction or additional fee. Please contact the customer service team immediately if you wish to cancel the order.
- In case a refund is accepted by Generation Games after dispatching, please note that some fees will not be refunded such as delivery costs or gift wrapping.
- Gifts with purchase also need to be returned along with the product for exchange/refund
- Games (Software), Accessories, Subscription Cards, Gift Cards, and Digital products cannot be exchanged or refunded. However, some accessories & hardware have different warranty conditions depending on the manufacturer only if mentioned on the product page. The warranty covers manufacturing defects only and the physical damage is not covered.
- In case of misuse of the product, Generation Games will notify you with an official report by a service centre, and share alternative options if available.
- The original receipt or invoice must be available for refund or exchange claim.
- Products on sale or discount cannot be refunded; they can only be exchanged within 3 days of purchase if proven to have manufacturing defects after sending the product to the supplier for assessment.
- All bundled items required for exchange/refund.
- Digital codes & cards (iTunes, Xbox, PlayStation, Spotify, etc.. gifts cards), once ordered, cannot be exchanged or refunded.
- For issues with digital cards (products) customers to approach the Platform directly.
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